About IndieCare Monthly (Product Protection)
Things you need to know
This is an optional policy. The policy can be purchased within 45 days of buying your product. You should be aware that extended warranties are available from other high street outlets, insurance companies and other providers. Some household contents insurance policies offer cover for accidental damage, fire or theft.
Demands and needs statement
This insurance policy is designed to meet the demands and needs of those who wish to insure their electronic appliances and/or household goods against breakdown and accidental damage.
Provider
The policy is provided by Domestic & General Insurance PLC. We are an insurance undertaking, not an intermediary. We are the underwriter of the insurance and do not provide a personal recommendation or advice.
Prices
All prices include all applicable taxes (including IPT). The written quotation, the terms and conditions and any offers linked to the purchase of the policy (such as discounts and vouchers), remain valid for 45 days from you buying the product. The 1st Direct Debit payment will not be taken on your chosen date if this is within 14 days of your application. All subsequent collections will be debited on the chosen date.
Cancellation rights
If you change your mind during the forty five day period from receipt of your documentation or from the policy start date, whichever is later (‘the cooling off period’), you can cancel your policy and we’ll refund any premium paid.
If you cancel your policy after the cooling off period, then your policy will remain in place until the end of the period for which you have already paid and you will not receive any refund.
If at any time we arrange to replace your product (or give you a voucher settlement), your policy will automatically end.
If we have reasonable grounds to believe that you have (or anyone acting for you has) claimed under this policy knowing the claim to be dishonest, exaggerated or fraudulent then we may cancel the policy immediately without any refund of premium or excess.
If you fail to comply with certain conditions and obligations we may bring your policy to an end and we will not provide any further services to you under the policy. We reserve the right to cancel your policy by giving you fourteen (14) days' notice. In each case, you will receive a refund of any premium paid for unused days of your policy and we will confirm any such ending or cancellation in writing to the last address you gave us.
How to complain
If you wish to complain or you are unhappy with the service provided, please contact our customer services team on 0800 561 4495, write to us at Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP or sign in to myaccount on our website: www.domesticandgeneral.com
Our complaints handling policy can be found on our website.
If you are not satisfied with how we respond you can then ask the Financial Ombudsman Service (FOS) to review your case. Referral of your complaint to the FOS does not affect your right to take legal proceedings. They can be contacted at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, on the website http://financial-ombudsman.org.uk/, or by email at: [email protected]
Governing law and statutory rights
We will communicate with you in English and English Law will apply unless we agree otherwise with you. Nothing in the conditions will reduce or affect your statutory rights. These rights include the right to claim for a refund, repair, or replacement for up to six years (in Scotland it’s up to five) if your electrical goods were not of satisfactory quality or fit for their purpose when they were sold to you. For further information about your statutory rights contact the Citizens Advice Bureau: www.citizensadvice.org.uk or 03444 111 444.
The Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme. If we cannot meet our obligations to you under the policy, compensation may be available to cover these obligations. See www.fscs.org.uk.
Policy Documents Links
About IndieCare Monthly (Product Protection)
Things you need to know
This is an optional policy. The policy can be purchased within 45 days of buying your product. You should be aware that extended warranties are available from other high street outlets, insurance companies and other providers. Some household contents insurance policies offer cover for accidental damage, fire or theft.
Demands and needs statement
This insurance policy is designed to meet the demands and needs of those who wish to insure their electronic appliances and/or household goods against breakdown and accidental damage.
Provider
The policy is provided by Domestic & General Insurance PLC. We are an insurance undertaking, not an intermediary. We are the underwriter of the insurance and do not provide a personal recommendation or advice.
Prices
All prices include all applicable taxes (including IPT). The written quotation, the terms and conditions and any offers linked to the purchase of the policy (such as discounts and vouchers), remain valid for 45 days from you buying the product. The 1st Direct Debit payment will not be taken on your chosen date if this is within 14 days of your application. All subsequent collections will be debited on the chosen date.
Cancellation rights
If you change your mind during the forty five day period from receipt of your documentation or from the policy start date, whichever is later (‘the cooling off period’), you can cancel your policy and we’ll refund any premium paid.
If you cancel your policy after the cooling off period, then your policy will remain in place until the end of the period for which you have already paid and you will not receive any refund.
If at any time we arrange to replace your product (or give you a voucher settlement), your policy will automatically end.
If we have reasonable grounds to believe that you have (or anyone acting for you has) claimed under this policy knowing the claim to be dishonest, exaggerated or fraudulent then we may cancel the policy immediately without any refund of premium or excess.
If you fail to comply with certain conditions and obligations we may bring your policy to an end and we will not provide any further services to you under the policy. We reserve the right to cancel your policy by giving you fourteen (14) days' notice. In each case, you will receive a refund of any premium paid for unused days of your policy and we will confirm any such ending or cancellation in writing to the last address you gave us.
How to complain
If you wish to complain or you are unhappy with the service provided, please contact our customer services team on 0800 561 4495, write to us at Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP or sign in to myaccount on our website: www.domesticandgeneral.com
Our complaints handling policy can be found on our website.
If you are not satisfied with how we respond you can then ask the Financial Ombudsman Service (FOS) to review your case. Referral of your complaint to the FOS does not affect your right to take legal proceedings. They can be contacted at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, on the website http://financial-ombudsman.org.uk/, or by email at: [email protected]
Governing law and statutory rights
We will communicate with you in English and English Law will apply unless we agree otherwise with you. Nothing in the conditions will reduce or affect your statutory rights. These rights include the right to claim for a refund, repair, or replacement for up to six years (in Scotland it’s up to five) if your electrical goods were not of satisfactory quality or fit for their purpose when they were sold to you. For further information about your statutory rights contact the Citizens Advice Bureau: www.citizensadvice.org.uk or 03444 111 444.
The Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme. If we cannot meet our obligations to you under the policy, compensation may be available to cover these obligations. See www.fscs.org.uk.
Policy Documents Links
