Delivery & Installation
Tell me about my delivery
Free delivery to your local Euronics store is applicable to the UK mainland only. Off-shore and courier delivered orders will incur a delivery charge. Products shown online but available to purchase in-store only will also incur a delivery charge as set out by the Independent Electrical Retail Specialists. Our Euronics Agents, who are Independent Electrical Retail Specialists, are good at what they do that's why they deliver for Euronics.co.uk. We know that once your order has been placed, your delivery will be with you within your agreed delivery date range. Please note for offshore, as well as Highlands and Islands orders some deliveries may be delayed.
To help us to protect you, the Euronics Agent will ask for photographic proof of identity such as a photo driving licence or passport, together with a utility bill and the credit card used to make the purchase. Should you not have these available, you may be refused your delivery and have to rearrange, which may incur a separate charge.
If you have bought your product without any services, such as installation and disposal of your old appliance and you wish for the Euronics Agent to leave it in a designated room of choice, please contact your partnered Euronics Agent before delivery or wait for them to contact you. Please note install and disposal is only available on products delivered by a Euronics Agent, and not if your product has been delivered by a courier, or another retailer.
We will go one step further. Because our Euronics Agents care about their consumers, they will take the product to your room of choice where access is possible and will not leave the delivery outside or in a garage unless specifically requested to do so in writing, prior to the delivery being made.
Do I need to be in for my delivery?
This depends on the type of order delivery service you have requested. You may not always need to be there in person, but we can only allow the goods to be signed for by an adult, at the delivery address with all the appropriate identification. If your order is for home delivery via a courier, then you will be left a card telling you about a failed attempt.
If you have opted for installation at the time of delivery, the Euronics Agent is happy to connect the product to convenient services and will remove all the packaging and ensure that it is disposed of in an ethical manner (see full Terms of supply). The Agent will inspect the services and advise of any potential issues before starting the install. Please note: All existing appliances must be disconnected (uninstalled) and water free (where applicable), pre delivery of the new appliance or the service may be cancelled if extreme difficulties are encountered. The Agent will remove all the packaging and ensure that it is disposed of in an ethical manner. If you have opted to have your old product removed at the same time, again this will be done ethically and in line with current legislation.
As a consumer you have the ability to select a delivery date which is subject to availability at the time of purchase. Delivery option's, associated delivery charges and estimated delivery times are advised by your chosen Euronics Agent or where home delivered by courier, this will be advised via text. Free standard delivery applies to the UK mainland only when delivered by a Euronics Agent, and not when delivered by a courier. All standard deliveries are based on estimated delivery dates. Standard means, no more than 3 steps up to the front door. Delivered to your room of choice, by your Local Electrical Specialist. Any offshore, or Highlands and Islands orders will be subject to a charge.
Please note that delivery is only available to addresses within the United Kingdom of Great Britain and Northern Ireland. Some Scottish addresses are not available for home delivery via courier. After you have been issued with a Sale Confirmation you will be contacted to confirm the estimated delivery date based on the delivery calendar shown in the checkout at the time of order.
All Product(s) must be signed for, by an adult (18 years and over) and you should keep all delivery documentation and receipts provided for future reference.
Upon delivery you may be asked to provide photo identification such as a passport or photo drivers licence, together with a utility bill or the credit card used to make the purchase. The Agent will also ask to take the product over the threshold of the premises and will not leave the delivery outside or in a garage unless specifically requested to do so in writing prior to the delivery. If requested these will be left at your own risk.
You should closely inspect the Product upon delivery for any cosmetic defect before signing the delivery receipt. Damaged Product(s) should not be accepted.
You are advised to read the instruction booklets supplied by the manufacturers before operating a new appliance. Often problems that may initially seem like a fault can be rectified quickly and easily by referring to this documentation.
Whilst our 'Euronics Agents' (Specialist's) as well as our carefully selected delivery partners, take pride and care when carrying out deliveries, neither we nor they will be liable for any accidental damage that is not notified within a reasonable period.
When a Pre-arranged and agreed delivery day and/or time has been given, and then that delivery fails because there is no one at the address to sign for the Product, you may be liable to pay a failed delivery charge, which will depend upon the size and weight of the item(s).
Terms of Delivery
During checkout, we suggest a 'preferred delivery date' based on the schedule of our deliveries to our Agents. We pre-select the next best available date for you, which you are able to adjust to suit your schedule. We also allocate your closest Agent, which you may also change.
A preferred date is not a guarantee, and the actual date of delivery will be confirmed to you when you are contacted by the Agent to whom your order has been allocated.
If choosing home delivery by courier, this will typically be on the next available working day if ordered before 3pm, but may be up to 48 hours from point of order. This does not include Saturdays and Sundays or UK Bank Holidays.
Some appliances such as American Style Fridge Freezers may require a site assessment prior to delivery. Should the item not fit your doorway, it may be necessary to remove doors from the appliance. If this still does not allow for access, your Euronics Agent will assess and give you their best suggested solution. Please note that it is your responsibility to either measure or allow access for measuring to avoid this. Once unpacked, an appliance cannot be returned without a restocking fee, which may be up to 50% of the original retail RRP.
Click & Collect
We like to offer choice and convenience, so to ensure you can get your order at a time that suits you, we also offer a Click & Collect service at no extra charge. Order your product/s as you would for home delivery, and when it arrives in store, we'll contact you to let you know it's ready for collection.
All Click & Collect orders must be signed for, by an adult (18 years and over) and you should bring all delivery documentation and receipts provided as proof.
Upon collection you may also be asked to provide photographic identification such as a passport or photo drivers licence, or the credit card used to make the purchase.
The Agent reserves the right to not release the goods to you if reasonable proof of order cannot be provided.
Please note installation is only available on products delivered by a euronics Agent, and not if your product has been delivered by a courier or other retailer. Where a connection service has been requested, please note that it is subject to compatible plumbing and electrical services, as appropriate, being available and the service may be cancelled if extreme difficulties are encountered. In some cases, a site assessment may be required prior to the installation itself. Neither we nor our Specialists are obliged to provide any alterations or additional equipment of any kind especially involving carpentry or specialist electrician or plumbing expertise.
All existing appliances must be disconnected (uninstalled) and water free (where applicable), Pre-delivery of the new appliance or the service may be cancelled if extreme difficulties are encountered. We do not recommend the removal of Gas appliances and will use a Gas Safe Registered engineer where this is required. Additional charges may apply for this service.
Installation of TV and Audio equipment may require a wall bracket and additional charges may apply. Cable routing may be required at additional charges depending on the complexity required (wall cavity, etc). Please speak with your local euronics Agent for further details.
Product Dimensions as advertised on this site are for reference only and are supplied by manufacturers. These may not include handles and other protruding parts of the products overall size. It is the responsibility of the customer to measure the space where an appliance is to be situated in order to confirm it will fit, including these protruding parts.
Please note, not all services are offered by all Agents. please contact your local euronics agent for full details of the services that are offered, and applicable charges.
Installation Glossary of Terms
‘Freestanding’ refers to products and appliances that do not need to be fitted, but may require the installation of pipework, plumbing or Gas for example. These products are ‘on show’ and not placed behind a door.
‘Built-In’ refers to products and appliances that need to be fitted into a cabinet, or space within a kitchen unit and cannot be used as freestanding for safety reasons.
'Consumer Electronics' Connection is 'Plug and Play' set up only using existing connections. Please note wall mounting and aerial installation is not available but can be arranged separately with your Euronics Agent. Please ask for details.
'Electric' Cooker Connection is only available to existing official Electrical fittings and for freestanding and built-in appliances.
'Gas' Cooker Connection is only available to existing official Gas connections and for freestanding and built-in appliances. We do not recommend the removal of Gas appliances and will use a Gas Safe Registered engineer where this is required. Additional charges may apply for this service.
'Dual Fuel' Cooker Connection is only available to existing official connections and for freestanding and built-in appliances. We do not recommend the removal of Gas appliances and will use a Gas Safe Registered engineer where this is required. Additional charges may apply for this service.
'American Style Fridge Freezer' connection is only available to existing official connections and for freestanding appliances only. Plumbing may be required. Please speak with your Euronics Agent directly on your requirements.
'Range Cooker' connection is only available to existing official connections and for freestanding appliances only. We do not recommend the removal of Gas appliances and will use a Gas Safe Registered engineer where this is required. Additional charges may apply for this service.
'Wall Mounted' refers to basic mounting of your TV to a solid wall with the use of an applicable bracket, suitable to withstand the weight of your TV. This does not include cable routing or wall cavity installation.
Floor Care - We do not offer disposal facility online, however if a disposal is required please speak to your Euronics Agent (charges may apply locally).
Disposal Glossary of Terms
Please note disposal is only available on products delivered by a Euronics Agent, and not if your product has been delivered by a courier. We do offer an old appliance removal service. Where this is required, details of the service and associated charges are documented within this site.