PRC has been established for 35 years as one of the UK's leading independent electrical retailers. Order online, by phone or in store at PRC's award winning showroom in Ilford Essex, PRC always guarantee great deals on the latest technology.
In March 2010, PRC was awarded Samsung Dealer of the Year 2010, considered to be one of the electrical retail industry’s most coveted and prestigious awards. The award was presented by Vice-President of Samsung UK, Andy Griffiths with Samsung UK General Manager, Colin Rodgers to PRC Directors.
For over 30 years PRC has been a trusted independent supplier of electronic and electrical items to a large number of customers. Our business has grown because we are good at what we do. We set out to keep our customers happy by “moving with the times” and always having an attractive and interesting depth of products.
As our business has grown and technology has changed, we’ve always recognised that not all customers are relaxed around new technology. We are especially proud that our fully trained staff are ready and able to help – we don’t baffle our customers, we’re on hand to assist them to make the choices that are right for their individual circumstances. After all, we want them to stay loyal to PRC and to recommend us to their friends and colleagues.
At PRC we encourage customers to look at and touch the specialist electronic items that we sell. Our product range is extensive and we are able to supply quality products to our customers at a price that’s perfectly pitched for them.
We supply the brands that our customers know and trust too. That’s why our newly refurbished state of the art retail outlet in Ilford is so important to us. It’s our retail hub and the place where we can meet our customers face to face and show them the latest technology to meet their needs. The quality of the store with its premium look and feel demonstrates our commitment and passion towards the industry and is like no other.
We understand only too well that those customers who want to see the merchandise before they buy prefer to do so in the best possible environment. That’s exactly what we deliver in our flagship Ilford store. We also know that in a market that’s as tough as today’s it’s vital for a business like ours to adapt and change. We recognise that we have to appeal to a customer base that’s choosy, knowledgeable and price sensitive.
Our range of TVs include Plasma, LCD and the latest 3D LED technology along with Blu-ray, Home Cinema, MP3, Digital Imaging and Laptops. We also offer a sophisticated range of Home Appliances
By car via M25 ( From the south) M20 / A2 to M25. Take the A13 (Exit 30) Follow A406 via exit towards A12, Stay straight to go onto the slip road towards Ilford, Take left on slip road and turn Right onto Romford Road Turn slightly left onto Cranbrook Road past Ilford Station
By car via M25 ( From the North) M1 or M4 to M25.Follow Stansted/M11/Harlow and Take M11 Merge onto A406 via exit towards A12 Stay straight to go onto the slip road towards Ilford, Take left on slip road and turn right onto Romford Road now Turn slightly left onto Cranbrook Road past Ilford Station, now drive 600 yards, we are located on the right.
By car via A12 (From the East or West) Stay straight to go onto the slip road towards Ilford then Take a left on to slip road and turn right onto Romford Road now, turn slightly left onto Cranbrook Road past Ilford Station onto Cranbrook Road and drive 600 yards.
By Train We are on the Great Eastern Line. 2 minutes’ walk from Ilford British Rail Station at Ilford Station. Turn left onto Cranbrook Road and walk 600 yards.
By Bus Take any bus that terminates in Ilford Town Centre
1. Delivery can only be made to the Cardholders Address
2. At the point of delivery you must have two forms of identification with addresses: A valid passport or a valid driving license must be provided along with one of the following; a recent utility bill, or bank statement.
Delivery prices quoted are for UK mainland delivery only excluding the Scottish Highlands. We reserve the right not to deliver items to certain areas due to their size or fragile nature. Please contact us prior to delivery as an extra delivery charge may occur. The delivery charge is calculated once you have entered your postcode in the Basket Page on our website.
Point of Delivery
If you have ordered a large TV (50 inches screen size and above) or large appliance (washer, dishwasher, refrigeration, cooker etc.), at the point of delivery you MUST unpack the goods and check for any physical damage. Any physical damages have to be noted on the driver’s delivery note before leaving and PRC must be notified by email immediately to email@example.com. If any physical damages are reported after the delivery and not noted on the driver’s delivery note, the customer will be responsible and PRC will NOT accept any returns. Therefore, it is very important you unpack the goods and check for any physical damages at the time of delivery. The driver can assist you unpack the goods if required.
Large items (TVs 42" and above, Laundry, Refrigeration etc) will be dispatched within 7 to 10 working days (Monday to Friday), excluding Bank Holidays. All other products will be dispatched within 3 to 6 working days (Monday to Friday), excluding Bank Holidays. Customers selecting standard delivery for any product over £400 will be contacted within 48 hours.
Express Delivery - additional cost (see Basket Page)
Large items (TVs 42" and above, Laundry, Refrigeration etc) will be dispatched within 3 to 5 working days (Monday to Friday), excluding Bank Holidays. All other products will be dispatched within 2 to 3 working days (Monday to Friday), excluding Bank Holidays. Customers selecting standard delivery for any product over £400 will be contacted within 48 hours.
Premium Delivery - additional cost (see Basket Page)
This service is available for all products. We will call you within 24 hours and you can select a specific delivery date, excluding Sundays and Bank Holidays. Large items (TVs 42" and above, Laundry, Refrigeration etc) may require extra time for delivery.
To obtain the exact delivery options or charge to your area, please enter your postcode in the Basket Page. Certain postcodes fall outside of the delivery range, you will need to contact us on 020 8911 0311 to obtain a quote.
Customers are usually called within 48 hours after placing an order. If you have any queries or do not hear from us within 48 hours, please contact us on 020 8911 0311. We contact you for the following reasons:
1) Due to the technical nature of the products we sell, we contact you to establish whether you have the necessary accessories to connect your equipment to ensure hassle-free use of your purchase and optimise the performance of your product.
2) To confirm the delivery you require.
3) This is also a security measure we take for your protection to prevent fraudulent transactions.
We endeavour to deliver all items within the time scales given above, however we are reliant on third party carriers and cannot be held liable for any delays and/or loss caused by a delay.
Delivery services listed above are for UK mainland delivery only. If you live within one of the following postcode districts or outside of the UK please email or telephone 020 8911 0311 for a delivery quotation:
AB, BT, DD, IM, IV, PA, PH, IV, KW, HS, JE, KA, ZE, TR12 to TR27, PO30 to PO41, GY, ZE1, ZE2, ZE3
Please note we do not send goods outside of the UK or to BFPO addresses (Eire excluded).
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. We will inform the customer of a tentative delivery date. If the customer agrees to wait for delivery, we will keep the customer updated on the progress of their order. If the goods are not delivered within the agreed timescale, the customer will have the right to cancel the order and we will refund any money paid by you for the goods. Orders will be delivered on our behalf by one of our couriers and made between 8.00am - 5.30pm Monday - Friday. If a timed delivery is required (e.g. before 12.00pm, Saturday) we can arrange this for you but at extra cost.
Our courier companies are not insured to enter your house/premises and will therefore require your help (or other recipient) in handling any order in excess of 25kgs (generally televisions). Our couriers will only deliver goods to the ground floor (unless a lift is available). Please call us if this affects your order as undelivered products caused by this problem will incur a redelivery charge. Certain products may be delivered up or down a flight of stairs at a premium cost. Please call us to find out if the items you require can be delivered in this way. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by a delay in delivering goods if we were not responsible for the delay.
In the unlikely event that your product appears lost or is damaged in transit please contact us immediately via email firstname.lastname@example.org or telephone our Customer Service Department on 020 8911 0350. We strongly recommend you keep the original packing in case you have any reason to return your purchase. The reason for this is couriers will not pick up items unless they are packed adequately in the original packaging. Alternative packaging will be sufficient as long as it provides the same protection to the goods. Furthermore, when returning goods to the manufacturers they also insist on products being returned with all the original packaging otherwise they may reject the product. This will limit the amount of damage a product could endure through transportation.
If a delivery attempt has failed, other than the Couriers error, a failed delivery charge will occur. This is excluded if goods are refused, as there were obvious signs of damage through transit. This does not affect the consumer's statutory rights.
The customer must ensure that on all deliveries that there is a clear unrestricted passage for products to pass through. Heavy bulky goods such as a fridge freezers or washing machines will only be delivered to the first entry point of the premises. Goods will not be passed through your residence/business unless there is clear access and the customer agrees that there is no liability held against the retailer for any walls/floors or fixtures or fittings that may be damaged. You can request the delivery drivers to assist you to move the goods to the point of rest at your own risk.
Please note that if you require your old appliance to be collected it must be fully emptied, disconnected and defrosted. We will not be held liable for any damages, leaks and spillages caused from the scrap page appliance upon removal from the premises.
Please note once a delivery is booked it cannot be changed. Any cancellation, failed or refused delivery will incur a re-delivery charge. All items will be delivered to the GROUND FLOOR only.
We're sorry that adverse weather conditions may or could affect our delivery service.
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