Customer ServicesStore Finder
Price Match Guarantee
Service & Support
Returns & Cancellations
Changed your mind?
When Purchasing from Euronics online, your statutory rights give you a 14 day ‘cooling off’ period once the product has been delivered. If it has been used or installed, we may only offer a partial refund. A full refund will be issued once the unused product, in its original packaging, is returned to the 'Euronics Agent'.
We will process the refund within fourteen days of the day we take receipt of the product(s).
Unfortunately, we understand that on rare occasions, you may experience a fault with a product, but rest assured, we are here to help. Your rights are covered by the Consumer Rights Act 2015 for products purchased from 1st October 2015 onwards, and those outlined in the Sale of Goods Act for those bought before this date.
If you purchased your product from a local Euronics agent they will be happy to support you to solve any issues you may have. If you purchased your product through the Euronics.co.uk website please refer to your Confirmation email to see the details of your local Euronics agent who will also be happy to solve any issues. In either eventuality, if the fault with your product is not an issue that they can immediately resolve, they can help you through the returns or repair process.
If you are returning product(s) that are faulty, you will not be responsible for any collection costs.
If a fault occurs less than 30 days from delivery.
If the fault is confirmed within 30 days of delivery, we will have it either, repaired, replaced, or give you a full refund, including home delivery charges.
If a fault occurs more than 30 days after delivery.
If a fault is confirmed after 30 days of delivery, but within 6 months, we can either arrange to have the product repaired or (if necessary) replaced.
However, on occasion your preferred option (repair vs replacement) may not be proportionate or feasible. i.e. a repair is more expensive than a replacement, or vice versa. In that scenario, you will be offered the more reasonable/economic of the two.
If you find a fault after 6 months of owning the product, we ask that you show evidence that the fault was there before the 6 month period expired. In this case we’ll offer the same repair or replace option as we do for a 30 days to 6 months fault.
If you were offered a promotional warranty with the product you chose please register this extra warranty as it will provide you with further protection on your purchase. This is in addition to the standard rights offered in the Consumer Rights Act 2015.