If you need to return Product(s) because you are a consumer and have cancelled the Contract within the fourteen working days cooling-off period, you will be responsible for the cost of returning Product(s)to the 'Euronics Agent' (Specialist) or, where applicable, of them collecting the Product(s) from you.
Upon receipt of the product, we will refund the price of the Product(s) in full, including any initial delivery charges, less the cost (incurred collecting the product(s), and replacing any missing items (or accessories. We will process the refund due to you as soon as possible and, in any case; within fourteen days of the day we take receipt of the Product(s).
If you are returning Product(s) that are faulty, you will not be responsible for any collection costs. You will need to contact your partnered specialist who will initially look at resolving the issue. If this is not an issue that they can resolve, and the product is less than 28 days old, then the product can be returned, at our cost, and you will receive a full refund. However, if any accessories are missing, the cost of these will be deducted from your refund.
Should you wish to return Product(s) yourself, you should:
Step 1 Contact your partnered specialist, as they will provide you with a returns tracking document for you to complete and send back with the Product(s), along with a copy of your proof of purchase. Any Product(s) supplied must then be returned at your own expense, within 7 days of your notice to us.
Step 2 Arrange for your chosen courier to collect and return the Product(s) to your partnered specialist address
All Product(s) returns must be insured to their full retail value.
Step 3 Once the Product(s) have been safely returned to your partnered specialist , they will carry out an inspection. We cannot accept unboxed or opened items and any Product(s) being returned by you should be new, in the original box and still sealed.
Step 4 If the Product(s) are in their original sealed packaging and have not been opened, we will issue a full refund.
Please find below the list of current prices for any missing accessories, together with the Product(s) returns. The prices shown below are per each missing item. Euronics reserve the right to change these prices in the future. All Product(s) are checked on return to the warehouse. In the event of the Product(s) being used, or accessories being missing and identified at the point of collection, a full refund will not be processed. In some cases the cost of the replacement item may exceed those shown below and we reserve the right to charge accordingly.
|Active 3D glasses||£70|
|Passive 3D glasses (two pairs)||£20|
|Desk Top stands||£130|
|Major Domestic Appliances|
|Washing machines & Dishwasher hoses||£20|
|Fridge/Freezer/ Fridge freezer, internal accessories||£25|
|Cookers & Hobs internal accessories||£25|
|Cookers & Hobs external accessories||£25|
|LCD/LED/Plasma TV up to 37"|
|New, boxed and in original condition||£40|
|New, and un-boxed||£50|
|LCD/LED/Plasma TV over 37"|
|New, boxed and in original condition||£60|
|New, and un-boxed||£70|
|All domestic appliances, (excluding American refrigeration and Range cooker) New, & boxed and in original condition||£40|
|All domestic appliances, (excluding American refrigeration and Range cooker) New, & un-boxed and in original condition||£50|
We do understand that occasionally you may experience a problem or have a defective product, and we are here to help. The first steps will be to see if we can resolve the situation. To do this you simply contact your partnered specialist who will be happy to come and sort out any issues you have with your product. We will have advised you of whom your partnered specialist is, by email on confirmation of delivery. If the product is under 28 days old and the specialist is not able to resolve the issue, they can arrange to have the product returned and a full refund, including delivery charges, issued. Unfortunately, if any accessories such as leads, remote controls, hoses or shelves etc are missing, you will be charged the cost of their replacement (see full Terms of Supply for cost).
If the product is not what you wanted or you've simply changed your mind during the first fourteen days, we'll exchange or refund any unopened item. For a small charge, you can arrange for your partnered specialist to collect the product or if you wish to return products yourself, you should:
We can arrange for the personal service we are known for. For a small charge, your partnered specialist will be able to collect the product and return it safely to us where we will issue you a refund less the cost of the return and any missing accessories. Please see the full Terms and Conditions section for the returns charges. (see full Terms of Supply for costs)
Please contact the Specialist with whom you have been partnered if you wish to return defective Product(s). You will then be contacted to discuss available options (including replacement or repair) and where appropriate may examine the Product(s). Product(s) returned by you because of a defect will be refunded in full, including a refund of the delivery charges and the reasonable cost incurred by you in returning the item (less a reasonable sum for any missing items such as leads or remote controls). Any refund due will be processed once the Product(s) have been inspected by our Specialist.
This provision does not affect your statutory rights.
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