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Terms Of Supply

This page (together with the documents referred to on it) sets out the terms and conditions on which we supply the goods listed on our website (Goods). Please read these terms and conditions carefully before ordering any Goods. By ordering any Goods, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Information about us
1. www.euronics.co.uk (This Site) is operated by Euronics Limited (Euronics/we/us/our). Euronics is registered in England and Wales (company number 03029834), its registered office is at Euro House, Joule Road, West Portway, Andover, Hampshire SP10 3GD and that is also its main trading address. Euronics' VAT number is 737283220.
OUR AGENTS
1. Euronics operates a network of independent agents (Agents). Agents are self employed intermediaries who provide various services to us to enable us to supply Goods to our customers. These services include stock holding, order processing, order fulfilment, delivery, installation and after sales services.
2. You can find a list of the Agents who are nearest to you through our Find Your Local Agent page. Each Agent has been allocated a microsite (Agent's Microsite) within This Site where you will find listed details of the Goods that you may buy through the Agent, stock availability and delivery and payment options. Currently, all orders must be placed through an Agent, unless we agree otherwise.
3. You should note that although you may buy through an Agent, the Agent is acting on our behalf and that the contract of sale is between you and Euronics.
SERVICE AVAILABILITY
1. This Site is only intended for use by, and orders will only be accepted from residents of the United Kingdom of Great Britain and Northern Ireland. We cannot commit that Goods supplied are suitable for use in any other regions.
STOCK AVAILABILITY
1. Whilst we and our Agents endeavour to keep information available on This Site in relation to stock availability and latest prices up to date it may occasionally become out-of-date pending updating and we accept no responsibility for inaccuracies in This Site that arise as a consequence. Please also note that not all Agents sell the full range of Goods.
2. Similarly, manufacturers from time to time make specification changes or withdraw product lines and we accept no liability if we are unable to supply Goods ordered by you as a consequence. However in such circumstances we will endeavour to offer you a suitable alternative or, if you have already paid for the relevant item, you will be issued with a refund if an alternative is not available or acceptable.
RESERVING GOODS
1. You may reserve Goods without committing to buy them by using the Goods reservation option in the Agent's Microsite for your chosen Agent. Goods reserved by you will remain available for purchase by you until the end of the next working day after the day you are sent an email confirming that the Goods have been reserved. Reserved Goods will be put back on sale if you have not bought them within that timeframe.
2. If you choose to buy reserved Goods in person at the relevant Agent's store the sale shall be deemed to be made in that store and not through This Site or the relevant Agent's Microsite. However the contact of sale will still be between you and Euronics.
PLACING ORDERS
1. If you wish to buy Goods through This Site then you should follow the procedure specified in the Agent's Microsite through which you make your purchase.
2. After placing an order, you will receive an e-mail acknowledging that your order has been received. Please note that this does not mean that your order has been accepted. Your order is an offer to buy Goods from us and all orders are subject to acceptance. Acceptance of your order will be confirmed by an e-mail (the Sale Confirmation) sent by us or an Agent on our behalf that confirms that the Goods you have ordered are available for dispatch.
3. The contract between you and us (the Contract) will only be formed when we or an Agent send you a Sale Confirmation.
4. The Contract will relate only to those Goods whose availability for dispatch is confirmed in the Sale Confirmation. Neither we nor any Agent is obliged to supply any Goods which may have been part of your order until the availability for dispatch of such Goods has been confirmed in a Sale Confirmation.
5. You will be informed as soon as possible if for any reason Goods ordered by you are not available for supply. Where you have already paid for the Goods, you will then be issued with a full refund.
DELIVERY
1. Delivery options, associated delivery charges and estimated delivery times are set out in the Agent's Microsite through which you buy your Goods. Please note that delivery is only available to addresses within the United Kingdom of Great Britain and Northern Ireland and that an in‑store collection option is only available if you buy Goods in-store. After you have been issued with a Sale Confirmation you will be contacted by the Agent through whom you buy to agree a convenient delivery date and time.
2. All Goods must be signed for on delivery and you should keep all delivery documentation and receipts provided for future reference.
3. Where a connection service is available please note that it is subject to compatible plumbing and electrical services, as appropriate, being available and the service may be cancelled if extreme difficulties are encountered. Neither we nor our Agents are obliged to provide any alterations or additional equipment of any kind especially involving carpentry or specialist electrician or plumbing expertise.
4. Certain Agents offer an old appliance removal service. Where that is the case details of the service and associated charges will be included in the Agent's Microsite. Where Agents do not offer a removal service they will be able to advise you of alternative removal services.
5. When a pre-arranged and agreed day and/or time has been given for delivery and then that delivery fails because there is no one at the address to sign for Goods, you may be liable to pay a failed delivery charge which will depend upon the size and weight of the item.
6. Although it is our normal policy to inform customers if goods on display will be used for delivery purposes, we reserve the right to use such items if they are considered in good merchantable condition.
7. You should closely inspect Goods upon delivery for any cosmetic defect before signing the delivery receipt. Damaged Goods should not be accepted.
8. You are advised to read the instruction booklets normally supplied by manufacturers before operating a new appliance. Often problems that may initially seem like a fault can be rectified quickly and easily by referring to this documentation.
9. Whilst our Agents take pride and care when carrying out deliveries neither we nor they will be liable for any accidental damage that is not notified to an agent within a reasonable period of it becoming apparent.
CONSUMER RIGHTS
1. If you are placing an order via This Site (including an Agent's Microsite) as a consumer you may cancel the Contract at any time within a seven working day "cooling-off" period, beginning on the day after the day you receive the Goods (the required post contractual information will be supplied in an email confirming your delivery).
2. 1.1To cancel a Contract, you must inform the Agent through whom you bought the relevant Goods and must immediately return the Goods to that Agent, in the same condition in which you received them, at your own cost and risk. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. We may also charge you a reasonable sum as reimbursement for any missing items such as leads or remote controls.
3. If you return Goods because you are a consumer and have cancelled the Contract within the seven working day cooling-off period, we will refund the price of the Goods in full, including any delivery charges. However you will be responsible for the cost of returning the item to us. We will process the refund due to you as soon as possible and, in any case, within thirty days of the day you have given notice of your cancellation.
4. Details of this statutory right, and an explanation of how to exercise it, are also provided in the Sale Confirmation. This provision does not affect your statutory rights.
PRICE
1. The price of any Goods will be as quoted on This Site (including the Agent's Microsites) from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs.
2. Prices are liable to change at any time, but changes will not affect orders that are the subject of a Sale Confirmation.
3. 1.1This Site contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed may be incorrectly priced. Prices will normally be verified as part of the dispatch procedures so that, where the correct price is less than the stated price, you will be charged the lower amount. If the correct price is higher than the stated price you will be contacted for instructions before dispatching the Goods and you may then cancel your order if you wish. If you do not cancel your order the Goods will be supplied at the higher price. We are under no obligation to provide Goods to you at the incorrect (lower) price, even after we have sent you a Sale Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
PAYMENT OPTIONS
1. You may pay for Goods ordered via This Site (including the Agent's Microsites) by any of the payment options available on the Agent's Microsite through which you order the Goods.
2. Credit or debit cards will not normally be charged until the Sale Confirmation has been issued.
3. All payments must be in UK Pounds.
4. Goods will be at your risk from the time of delivery. Ownership of Goods will only pass to you when we or one of our Agents receive full payment of all sums due for the Goods, including any applicable delivery charges.
DEFECTIVE ITEMS
1. If you wish to return defective Goods you should notify the Agent through whom you bought the Goods. The Agent will contact you to discuss available options (including replacement or repair) and where appropriate may examine the Goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges and the reasonable cost incurred by you in returning the item (less a reasonable sum for any missing items such as leads or remote controls). Any refund due to you will be processed promptly.
2. This provision does not affect your statutory rights.
Our liability
1. Our liability for losses which you suffer as a result of our breach of contract is strictly limited to the direct consequences of the breach and losses that are contemplated by you and us at the time we accept your order.
2. This does not include or limit in any way our liability:
  1. for death or personal injury caused by our negligence
  2. under section 2(3) of the Consumer Protection Act 1987
  3. for fraud or fraudulent misrepresentation
  4. for any matter for which it would be illegal for us to exclude or attempt to exclude.
3. Other than in respect of damage to physical property, we are not responsible for indirect losses which arise as a side effect of the main loss or damage and which are not foreseeable by you and us, even if caused by our negligence or breach of contract including, but not limited to, the following losses: (a) loss of business, sales or profit; (b) economic loss; (c) loss of data; or (d) loss of goodwill or reputation.
4. We do not guarantee that the content of This Site will be error free nor do we give any commitment as to the availability of This Site or its accuracy, reliability or functionality.
5. If you are a consumer these terms and conditions shall not affect your statutory consumer rights, including your right to cancel.
GENERAL
1. We may revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
2. To give notice under the Contract an email notification is acceptable. You will not be permitted to cancel a contact via telephone as written notification is required. Notices will be deemed received 24 hours after the email has left the inbox of the sender. It is advisable that you keep a copy of any evidence that the cancellation notice has been sent.
3. A failure by you or us to enforce rights under the Contract shall not cancel those rights and prevent them from being enforced subsequently.
4. These terms and conditions apply to the Contract and to trading between us to the exclusion of all other terms.
5. To the extent legally permissible, unless repeated in these terms and conditions, all express or implied warranties, terms and conditions are excluded.
6. We may transfer, assign, charge or sub-contract a Contract, or any of our rights or obligations arising under it.
7. If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable, such term, condition or provision will to that extent be excluded from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
8. No term of the Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
9. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, before the date of the Contract was formed (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
10. The English courts will have exclusive jurisdiction over any claim arising from, or related to, the Contract and these terms and conditions although we retain the right to bring proceedings against you for a breach of the Contract or these terms and conditions in your country of residence or any other relevant country. These terms and conditions are and each Contract is governed by English law.