Terms of Supply

This page (together with the documents referred to on it) sets out the terms and conditions on which we supply the Product(s) listed on our website (Product(s)). Please read these terms and conditions carefully before ordering any Product(s). By ordering any Product(s), you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

1. Information about us

   1. www.euronics.co.uk (This Site) is operated by Euronics Limited (Euronics/we/us/our). Euronics is registered in England and Wales (company number 03029834), its registered office is at Euro House, Joule Road, West Portway, Andover, Hampshire SP10 3GD and that is also its main trading address. Euronics’ VAT number is 737283220.

2. OUR SPECIALIST

   1. Euronics operates a network of independent Specialists (Specialist). Specialists are self employed intermediaries who provide various services to enable us to supply Product(s) to our customers
   2. Upon completion of a sale you will be partnered with a Euronics Specialist for all your after sales care.
   3. Where local Specialist’s carry out an installation service, there may be local cost variances

3. SERVICE AVAILABILITY

   1. This Site is only intended for use by, and orders will only be accepted from, residents of the United Kingdom of Great Britain and Northern Ireland. We cannot commit that Product(s) supplied are suitable for use in any other regions.

4. STOCK AVAILABILITY

   1. Whilst we endeavour to keep up to date information available on This Site in relation to stock availability, it may occasionally become out-of-date pending updating and we accept no responsibility for inaccuracies in This Site that arise as a consequence.
   2. Similarly, manufacturers from time to time make specification changes or withdraw product lines, and we accept no liability if we are unable to supply Product(s) ordered by you as a consequence. If you have already paid for the relevant item, you will be issued with a full refund.

5. PLACING ORDERS

   1. If you wish to buy Product(s) through This Site then you should follow the procedure specified in This Site.
   2. After placing an order, and once payment has been authorised, you will receive a Sales Confirmation via email acknowledging that your order has been received.
   3. Acceptance of your order will be by contact from our chosen distribution partner(s) confirming that the Product(s) you have ordered are available for delivery.
   4. The contract between you and us (the Contract) will only be formed when a Sale Confirmation is sent to you and payment has been received.
   5. The Contract relates only to those Product(s) whose availability for dispatch is confirmed in the Sale Confirmation. We are not obliged to supply any Product(s) which may have been part of your order until the availability for dispatch of such Product(s) has been confirmed in a Sale Confirmation.
   6. If you wish to cancel your order, this will need to be done by 12pm the working day prior to your delivery date (Mon-Fri), or delivery will be made. Any returns after this time will be liable for a collection charge.
   7. Returns will be signed for by both our representative and you the customer on collection or delivery to Euronics Ltd, at which time any missing accessories will be noted and we will make a deduction from the refund due. Values will be noted at the time of collection see section 7.4
   8. You will be informed as soon as possible if for any reason Product(s) ordered by you are not available for supply. Where you have already paid for the Product(s), you will then be issued with a full refund or an alternative product.

6. DELIVERY & INSTALLATION

   1. As a consumer you have the ability to select your specific delivery dates (subject to availability) at the time of purchase. Delivery option's, associated delivery charges and estimated delivery times are set out in this Site. Product(s) purchased by you from one of our Specialist websites may not be available for free rapid delivery.
   2. Free rapid delivery applies to UK mainland only. Any offshore orders will be subject to an additional charge.
   3. Please note that delivery is only available to addresses within the United Kingdom of Great Britain and Northern Ireland. After you have been issued with a Sale Confirmation you will be contacted to confirm the delivery date and time.
   4. All Product must be signed for, by an adult (18 years and over) on delivery and you should keep all delivery documentation and receipts provided for future reference.
   5. Upon delivery you may be asked to provide photo identification such as a passport or photo drivers licence, together with a utility bill and the credit card used to make the purchase.
   6. Our delivery teams will also ask to take the product over the threshold of the premises and will not leave the delivery outside or in a garage unless specifically requested to do so prior to the delivery. If requested these will be left at your risk.
   7. Where a connection service has been requested, please note that it is subject to compatible plumbing and electrical services, as appropriate, being available and the service may be cancelled if extreme difficulties are encountered. Neither we nor our Specialists are obliged to provide any alterations or additional equipment of any kind especially involving carpentry or specialist electrician or plumbing expertise.
      All existing appliances must be disconnected (uninstalled) and water
      free (where applicable), pre delivery of the new appliance or the service
      may be cancelled if extreme difficulties are encountered.
   8. We do offer an old appliance removal service. Where this is required, details of the service and associated charges are documented within This Site.
   9. When a pre-arranged and agreed day and/or time has been given for delivery, and then that delivery fails because there is no one at the address to sign for Product, you may be liable to pay a failed delivery charge, which will depend upon the size and weight of the item.
   10. You should closely inspect the Product upon delivery for any cosmetic defect before signing the delivery receipt. Damaged Product(s) should not be accepted.
   11. You are advised to read the instruction booklets supplied by manufacturers before operating a new appliance. Often problems that may initially seem like a fault can be rectified quickly and easily by referring to this documentation.
   12. Whilst we and our Specialists take pride and care when carrying out deliveries, neither we nor they will be liable for any accidental damage that is not notified within a reasonable period.
   13. 'Wet Connection' only applies to Washing Machines and Dishwashers which are freestanding and using existing connections.
   14. 'Brown Connection' is 'Plug and Play' set up on LCD, LED and Plasma using existing connections. Please note, wall mounting and aerial installation is not available.
   15. Gas cooker connection is only available to existing official gas connections, and for freestanding appliances.
   16. Electrical Cooker Connection is only available to existing official electrical fittings, and for freestanding appliances.
   17. Euronics does not offer installation on any built in appliances, including hobs on initial delivery. However, if you require this, please contact the Specialist to which you have been partnered.

7. PRODUCT RETURNS

   1. If you need to return Product(s) because you are a consumer and have cancelled the Contract within the seven working day cooling-off period, you will be responsible for the cost of returning Product(s) to us or, where applicable, of us collecting them from you.
      Upon receipt of the product, we will refund the price of the Product(s) in full, including any initial delivery charges, less the cost(s) we incur in collecting the product, and replacing any missing items(s) or accessories. We will process the refund due to you as soon as possible and, in any case, within thirty days of the day we take receipt of the Product(s).
   2. If you are returning Product(s) that are faulty, you will not be responsible for any collection costs. You will need to contact your partnered specialist who will initially look at resolving the issue. If this is not an issue that they can resolve, and the product is less than 28 days old, then the product can be returned, at our cost, and you will receive a full refund. However, if any accessories are missing, the cost of these will be deducted from your refund.
   3. Should you wish to return Product(s) yourself, you should:
      Step 1 Contact customersupport@euronics.co.uk where we will email you a returns tracking document for you to complete and send back with the Product(s), along with a copy of your proof of purchase. Any Product(s) supplied must then be returned at your own expense, within 7 days of your notice to us.
      Step 2 Arrange for your chosen courier to collect and return the Product(s) to: Euronics Ltd, Euro House Joule Road Andover Hampshire SP10 3GD. All Product(s) returns must be insured to their full retail value
      Step 3 Once the Product(s) have been safely returned to us, we will carry out an inspection. We cannot accept unboxed or opened items and any Product(s) being returned by you should be new, in the original box and still sealed.
      Step 4 If the Product(s) are in their original sealed packaging and has not been opened, we will issue a full refund.
   4. As Euronics operates on a network of independent electrical Specialists, consumers are NOT permitted to return the Product(s) to store.
   5. Please find below the list of current prices for any missing accessories, together with the Product(s) returns. The prices shown below are per each missing item. Euronics reserve the right to change these prices in the future. All Product(s) are checked on return to the warehouse. In the event of the Product(s) being used, or accessories being missing and identified at the point of collection, a full refund will not be processed. In some cases the cost of the replacement item may exceed those shown below and we reserve the right to charge accordingly.

   MISSING ACCESSORIES
   Consumer Electronics
   Remote control	£70
   Cables	£20
   Active 3D glasses	£70
   Passive 3D glasses (two pairs)	£20
   Desk Top stand	£130
   User Manual	£10
   Major Domestic Appliances
   Washing machines & Dishwasher hoses	£20
   Fridge/Freezer/ Fridge freezer, internal accessories	£25
   Cookers & Hobs internal accessories	£25
   Cookers & Hobs external accessories	£25
   User Manual	£10

   PRODUCT RETURNS or FAILED DELIVERY
   Consumer Electronics
   LCD/LED/Plasma TV up to 37"
   New, boxed and in original condition	£40
   New, and un-boxed	£50
   LCD/LED/Plasma TV over 37”
   New, boxed and in original condition	£60
   New, and un-boxed	£70
   Consumer Electronics
   All domestic appliances, (excluding American refrigeration and Range cooker) New, & boxed and in original condition	£40
   All domestic appliances, (excluding American refrigeration and Range cooker) New, & un-boxed and in original condition	£50

8. CONSUMER RIGHTS

   1. If you are ordering Product(s) as a consumer you may cancel the Contract at any time within a seven working day “cooling-off” period, beginning on the day after the day you receive the Product(s) (the required post contractual information will be supplied in an email confirming your delivery).
   2. To cancel a Contract, you must inform the Specialist with whom you have been partnered. You will then be contacted to agree a method for returning the Product(s). Product(s) must be returned in the same condition in which you received them. If you return Product(s) in person or send them they will be at your risk until they are received by us. You have a legal obligation to take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. We may also charge you a reasonable sum as reimbursement for any missing items such as leads or remote controls.
   3. If you need to return Product(s) because you are a consumer and have cancelled the Contract within the seven working day cooling-off period, you will be responsible for the cost of returning Product(s) to us or, where applicable, of us collecting them from you.
      Upon receipt of the product, we will refund the price of the Product(s) in full, including any initial delivery charges, less the cost(s) we incur in collecting the product, and replacing any missing items(s) or accessories. We will process the refund due to you as soon as possible and, in any case, within thirty days of the day we take receipt of the Product(s).
   4. If you are returning Product(s) that are faulty, you will not be responsible for any collection costs. You will need to contact your partnered specialist who will initially look at resolving the issue. If this is not an issue that they can resolve, and the product is less than 28 days old, then the product can be returned, at our cost, and you will receive a full refund. However, if any accessories are missing, the cost of these will be deducted from your refund.
   5. Details of this statutory right, and an explanation of how to exercise it, are also provided in the Sale Confirmation. This provision does not affect your statutory rights.

9. PRICE

   1. The price of any Product(s) will be as quoted on This Site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs and any other additional services you may have opted for e.g installation, old product disposal etc
   2. Prices are liable to change at any time, but changes will not affect orders that are the subject of a Sale Confirmation.
   3. This Site contains a large number of Product(s) and it is always possible that, despite our best efforts, some of the Product(s) listed may be incorrectly priced. Prices will normally be verified as part of the dispatch procedures so that, where the correct price is less than the stated price, you will be charged the lower amount. If the correct price is higher than the stated price, you will be contacted for instructions before dispatching the Product(s) and you may then cancel your order if you wish. If you do not cancel your order the Product(s) will be supplied at the higher price. We are under no obligation to provide Product(s) to you at the incorrect (lower) price, even after we have sent you a Sale Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

10. PAYMENT OPTIONS

    1. You may pay for Product(s) ordered by any of the payment options available on This Site
    2. All payments must be in UK Pounds Sterling.
    3. Product(s) will be at your risk from the time of delivery. Ownership of Product(s) will only pass to you when we receive full payment of all sums due for the Product(s), including any applicable delivery charges.

11. DEFECTIVE ITEMS

    1. Please contact the Specialist with whom you have been partnered if you wish to return defective Product(s). You will then be contacted to discuss available options (including replacement or repair) and where appropriate may examine the Product(s). Product(s) returned by you because of a defect will be refunded in full, including a refund of the delivery charges and the reasonable cost incurred by you in returning the item (less a reasonable sum for any missing items such as leads or remote controls). Any refund due will be processed once the Product(s) have been inspected by our Specialist.
    2. This provision does not affect your statutory rights.

12. OUR LIABILITY

    1. Our liability for losses which you suffer as a result of our breach of contract is strictly limited to the direct consequences of the breach and losses that are contemplated by you and us at the time we accept your order.
    2. This does not include or limit in any way our liability:
       1. for death or personal injury caused by our negligence;
       2. section 2(3) of the Consumer Protection Act 1987;
       3. for fraud or fraudulent misrepresentation; or
       4. for any matter for which it would be illegal for us to exclude or attempt to exclude.
    3. Other than in respect of damage to physical property, we are not responsible for indirect losses which arise as a side effect of the main loss or damage and which are not foreseeable by you and us, even if caused by our negligence or breach of contract including, but not limited to, the following losses: (a) loss of business, sales or profit; (b) economic loss; (c) loss of data; or (d) loss of goodwill or reputation.
    4. We do not guarantee that the content of This Site will be error free nor do we give any commitment as to the availability of This Site or its accuracy, reliability or functionality.
    5. If you are a consumer, these terms and conditions shall not affect your statutory consumer rights, including your right to cancel.
13. GENERAL
    1. We may revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
    2. To give notice under the Contract an email notification is acceptable. You will not be permitted to cancel a contract via telephone as written notification is required. Notices will be deemed received 24 hours after the email has left the inbox of the sender. It is advisable that you keep a copy of any evidence that the cancellation notice has been sent.
    3. A failure by you or us to enforce rights under the Contract shall not cancel those rights and prevent them from being enforced subsequently.
    4. These terms and conditions apply to the Contract and to trading between us to the exclusion of all other terms.
    5. To the extent legally permissible, unless repeated in these terms and conditions, all express or implied warranties, terms and conditions are excluded.
    6. We may transfer, assign, charge or sub-contract a Contract, or any of our rights or obligations arising under it.
    7. If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable, such term, condition or provision will to that extent be excluded from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
    8. No term of the Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
    9. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, before the date of the Contract was formed (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
    10. The English courts will have exclusive jurisdiction over any claim arising from, or related to, the Contract and these terms and conditions although we retain the right to bring proceedings against you for a breach of the Contract or these terms and conditions in your country of residence or any other relevant country. These terms and conditions are, and each Contract, is governed by English law.